TRUMPF Service App4.9.0 - App Store

TRUMPF Service App - The app for your service cases

With the Service App TRUMPF now offers a practical alternative to the hotline of the Technical Service. Whether it comes to a technical problem, a spare part or a question for maintenance: in five easy steps, you create a service cases. Simply select the affected machine and the message cause, add a description and photos and name a contact person for TRUMPF. Already, you can send the message around the clock to TRUMPF.

You can then track the current processing status of your case in the app. Even more transparency ensures that all users of a company have access to the information.

In order to use the app a free account for our customer portal MyTRUMPF is necessary. You can easily register for MyTRUMPF in the app after downloading it.

Download the app now for free to your device and test the new way to our Technical Service.

Version History - Implementation of QR Code scanner for machine pairing regarding connectivity setup on machine tab (except for China)
- Message from TRUMPF section(s) are displayed in more prominent position on case detail page
- File names of all file types are displayed in particular case history action logs
- Updated Terms & Conditions in case creation in Spanish and English for Mexiko
- Bug fixes
- Improvements 4.9.0 Sep 10 - Bug fixes
- Improvements 4.8.3 Jul 23 - Bug fixes
- Improvements 4.8.2 Jul 15 - Bug fixes
- Improvements 4.8.1 Jul 7 - Login via new Customer Identity and Access Management
- Bug fixes
- Improvements 4.8.0 Jun 18 - Operating Mexico as a local market with E-Shop integration
- Activation of the Order tab and shop connection for all other E-Shop countries
- QR code scanner for case creation in the machine overview
- Synchronization and displaying of the following case types in case overview: Start-up, Repair at TRUMPF, Retrofit, Quality
- Original names of attached files are visible to technical support and allow for referencing in the description texts
- Display of file names in attachment areas and when opening files from the case history
- Uploaded files can be opened from the case history
- Consistent wording regarding proactive cases from TRUMPF
- Bug fixes
- Improvements 4.7.0 Jun 2 - Bug fixes
- Improvements 4.6.2 Apr 30 - Bug fixes
- Improvements 4.6.1 Apr 8 - Reopen case request within 28 days after case closure
- Bug fixes
- Improvements 4.6.0 Mar 10 - Bug fixes
- Improvements 4.5.0 12/11/2025 - Availability of additional mission types, mission status, filter options and service reports for greater transparency regarding TRUMPF's service activities and their progress
- Activation of error code input for electronic equipments when creating service cases and adding information to service cases
- Bug fixes
- Improvements 4.4.0 09/18/2025 - Case closure request with feedback query for proactive cases from TRUMPF
- UI optimations
- Bug fixes 4.3.1 04/10/2025 - Case closure request with feedback query for proactive cases from TRUMPF
- UI optimations
- Bug fixes 4.3.0 03/27/2025 - UI optimizations
- Bug fixes 4.2.3 12/19/2024 - UI optimizations
- Bug fixes 4.2.2 12/18/2024 - UI optimizations
- Bug fixes 4.2.1 10/07/2024 - Upload of further file types as attachments to a service case
- UI optimizations
- Bug fixes 4.2.0 09/18/2024 - UI optimizations
- Bug fixes 4.1.2 08/01/2024 - UI optimizations
- Bug fixes 4.1.1 07/04/2024 - Order number entry function after case transmission for customers who need to provide an order number for case billing and other services as part of technical customer service
- UI optimizations
- Bug fixes 4.1.0 06/20/2024 - UI optimizations
- Bug fixes 4.0.0 04/30/2024 - UI optimizations
- Bug fixes 3.5.2 12/06/2023 - UI optimizations
- Bug fixes 3.5.1 10/30/2023 - UI optimizations
- Bug fixes 3.5.0 08/22/2023 - UI optimizations
- Bug fixes 3.4.1 07/27/2023